FAQs
Membership Rules & Benefits
  1. What is the Substitutes List?

    Because of varying publishing schedules, certain magazines do not print an issue for every calendar month. To make sure you get full value from your membership, you are given the optional benefit of creating a Substitutes List. Substitute magazines are mailed whenever any of your primary selections are not published in a given month. This is a great way to sample new titles without increased membership fees.

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  1. When can I add magazines to my Substitutes List?

    You can add magazines to your Substitutes List immediately after you sign up or at any point during your MAGHOUND membership. Plus, you can add, remove or change the priority of your substitute selections anytime.

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  1. How does the Substitutes List work?

    Creating a Substitutes List is completely optional, but we recommend taking advantage of this unique MAGHOUND benefit. The Substitutes List allows you to create a prioritized list of magazines that you are interested in receiving only during months when one or more of your primary selections are not published.

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  1. Why is there an extra charge for premium magazines?

    Certain magazines are more expensive to publish; therefore, there is a small extra charge for the months when you receive a premium title. The extra charge varies by magazine and is based on the price and frequency of that magazine. All premium titles are clearly marked with a blue ribbon.

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  1. What is the difference between a MAGHOUND membership and a traditional subscription?

    A MAGHOUND membership is very different from a traditional subscription. With a subscription, you commit to a specific magazine for a set duration and price. A MAGHOUND membership requires no such commitment. Instead, you're automatically charged on a monthly basis based on the number of individual magazines selected. You have the option to change or cancel your selections at any time- with no penalty or cancellation fee.

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  1. Is it possible to temporarily suspend delivery of my magazines?

    Once you are a MAGHOUND member, you have the option to put your account on temporary hold for up to three months. We will notify the publisher as soon as we receive your request. Because of order processing lead times, please be sure to make your request well in advance to ensure the hold on your account takes place within your desired time frame.

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  1. How does the timing work when putting my membership on hold or off hold?

    As a MAGHOUND member, you have the option to put your account on temporary hold for up to three months. However, in order to prevent delivery or postal service errors that could affect your account while you are away, MAGHOUND needs an advance notice of two calendar months, or approximately 60 days. MAGHOUND requires the same lead time when you are taking your account off hold as well. If you need to put your account on hold, click here.

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  1. How does MAGHOUND work?

    MAGHOUND is an exciting new online membership service that allows you to choose up to fifteen magazine titles- get them delivered to your home- and pay as you go with low monthly payments. You can change your selections whenever you wish, online, with a few easy clicks. There are no long-term commitments as with traditional subscriptions, and you can cancel anytime. Click here to start your 30-Day FREE Membership.

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  1. Are there any commitments or obligations?

    There is no long-term commitment and no obligation to continue. If you are not satisfied with MAGHOUND for any reason, you may cancel your membership anytime, online, 24 hours a day, with no cancellation fees. Click here to start your 30-Day FREE Membership.

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  1. How often can I change my selection of magazines?

    You can change your selection of magazines as often as you like. If a magazine that you opt to change has already been processed for the month, your change will take effect the following month. You'll always be informed when your new selections are expected to arrive.

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  1. Do I need to make a new selection each month?

    No. Once you set up your MAGHOUND account and select your magazine titles, we will send you those same titles automatically each month until you change your selections.

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  1. Can I just order one magazine or do I need to order multiple magazines as a tier?

    With MAGHOUND, you can order up to 15 magazines per account. You'll benefit most from the incredible savings MAGHOUND offers if you select the total number of titles offered in each tier: 3 magazines for $4.95 per month, 5 magazines for $7.95 per month, or 7 magazines for $9.95 per month.

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  1. Can I order multiple copies of the same magazine?

    Yes. You can order up to nine copies of the same magazine title per account.

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  1. How many magazines can I order?

    The MAGHOUND membership will let you order up to 15 different magazine titles per account.

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  1. Can I assign different recipients to the magazine titles in my account?

    MAGHOUND allows you to specify the name of any person in your household on each magazine label. You can easily assign recipient names by clicking the pencil icon next to each magazine under My Magazines, or by clicking the Edit Recipient Name(s) link on the Personal Information page. You can log in to your account at any point to add or edit recipients in your household for any magazine title in your account.

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  1. Can I ship different magazine titles in my account to different addresses?

    Not at this time, but you can purchase a MAGHOUND Gift Membership for any non-member or existing member.

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  1. What is a MAGHOUND service month in relation to a magazine's cover date?

    The MAGHOUND service month is the month when you receive a magazine issue in your home, while cover date is the month that's printed on the magazine cover. For example, a magazine with a cover date of November will frequently be delivered in the month of October. Your monthly membership charge corresponds to your service month.

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  1. Do I pay additional costs for postage and handling?

    No. With MAGHOUND you are never charged for postage and handling.

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  1. Can MAGHOUND cancel any of my existing subscriptions for me?

    No, subscription contracts can only be canceled by you, the subscriber. As a third-party service, we do not have the authority to cancel on your behalf.

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  1. How do I cancel my MAGHOUND membership?

    MAGHOUND offers many unique benefits that allow you to tailor your membership to your needs. Remember, you are never locked into any specific magazine. If you are unhappy with a magazine for any reason, you can always switch to another one on the My Magazines page. However, if you still wish to cancel your MAGHOUND membership, please click here.

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  1. I currently have magazine subscriptions. Will my MAGHOUND order affect them?

    MAGHOUND is a completely independent magazine service. Ordering through us does not affect any current subscriptions you may already have. So, if you order a magazine through us that you already subscribe to, you will receive a duplicate copy. If you do not wish to receive two copies of the same magazine, we suggest selecting a different magazine through MAGHOUND now so you don't disrupt your current subscription. Then, later on, you can add that magazine to your MAGHOUND account whenever you choose.

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MAGHOUND Enterprises, Inc., is a Time Inc. company, home of Time, People, and Sports Illustrated.