If your question or comment has not been addressed, feel free to contact Customer Care.
Alerts are important notifications about your membership account. On occasion, we will use these alerts to notify you about key actions you need to take on your account (i.e., updating your credit card expiration date, etc.).
For each magazine in your account, we give you the approximate in-home delivery date of your next issue. Since this date is an estimate, please allow a few days after the specified date to receive it. If you still haven't received your magazine, contact MAGHOUND customer care at: maghound@customersvc.com.
Because of varying publishing schedules, certain magazines do not print an issue for every calendar month. To make sure you get full value from your membership, you are given the optional benefit of creating a Substitutes List. Substitute magazines are mailed whenever any of your primary selections are not published in a given month. This is a great way to sample new titles without increased membership fees.
Unfortunately, MAGHOUND does not currently supply back issues of magazines, but we hope to offer this service in the future.
You have 30 days to enjoy all the benefits of MAGHOUND, absolutely free. After your trial period is over, the price of your MAGHOUND membership will be conveniently charged to your credit or debit card once a month. Click here to start your 30-Day FREE Membership. If you have a gift credit, your credit/debit card will be charged when you gift balance reaches zero.
Anyone can purchase a Maghound Gift Membership for their friends, family, coworkers, children's school teachers, BFFs and frienemies. The Gift Buyer simply purchases a desired dollar amount which is then applied as a credit to the Recipient's account when the gift is redeemed. The Recipient gets to choose the number of magazines desired and the specific titles. Monthly charges are automatically deducted until the gift credit runs out. The length of the gift membership will be determined based on the recipient's selections. MAGHOUND Memberships make terrific gifts since the Recipients always choose their favorite magazines; the Gift Buyer has no guesswork.
If you no longer remember your user name, please contact us. If you have forgotten your password, simply click on the forgot password link.
If you receive a damaged issue, please contact MAGHOUND customer care at: maghound@customersvc.com
You can add magazines to your Substitutes List immediately after you sign up or at any point during your MAGHOUND membership. Plus, you can add, remove or change the priority of your substitute selections anytime.
Yes, we are continually adding new magazines to our mix in order to give you the best selections possible. Our goal is to include as many choices as we can. Come back often to check out the new magazines we've added since you last signed on. If you'd like to suggest a magazine that you don't currently see listed, please tell us on the MAGHOUND Contact Us page.
If you have any billing questions, please call MAGHOUND customer care at 1-800-206-9095. An agent is available to assist you Monday-Friday, 7:00 a.m.-10:00 p.m.; Saturday, 8:30 a.m.-7:00 p.m.; and Sunday, 10:30 a.m.-7:00 p.m. (all times EST).
No, you do not need to be an active MAGHOUND member to purchase a gift. Simply click on Gift Center at the top of any page to get started. During the gift purchase process, you will be required to create a username/password so that we can confirm your purchase and allow you to track your gifts
It's easy! To add a magazine, simply click on the "Add" button. To remove a magazine, just click on the pencil icon 
next to the magazine you wish to remove under My Magazines. Then click on the "x" to remove the magazine from your account. When you are done making your changes, click Update to ensure that your changes get saved.
Monthly magazines are printed just once each month. If you choose one of these magazines after it's printed, you'll have to wait until the next month to receive your first issue. One of the best features of MAGHOUND, however, is that we inform you of the magazine's approximate in-home delivery date for each issue- so you'll know when to expect your next issue.
Creating a Substitutes List is completely optional, but we recommend taking advantage of this unique MAGHOUND benefit. The Substitutes List allows you to create a prioritized list of magazines that you are interested in receiving only during months when one or more of your primary selections are not published.
You can pay for your membership using any major credit card (AMEX, Visa, MasterCard, Discover, etc.) or debit card.
Yes. Existing MAGHOUND members can easily apply any gift credits to their current accounts. Simply click on the Gift Center at the top of any page to purchase a gift.
Your MAGHOUND membership account offers a convenient way to view your magazine selections, change and add magazines, update your personal information, manage your alerts, and review your monthly charges- all in one convenient place! 
You'll find the approximate next in-home date for all your magazines on the My Magazines page in your account. Since this date is an estimate, you might actually receive your issue a few days before or after the specified date. In general, your MAGHOUND magazines will arrive on the same day as magazines ordered through traditional subscriptions.
Certain magazines are more expensive to publish; therefore, there is a small extra charge for the months when you receive a premium title. The extra charge varies by magazine and is based on the price and frequency of that magazine. All premium titles are clearly marked with a blue ribbon. 
From December 2005- February 2006, MAGHOUND tested an early prototype of this service to measure consumer appeal. During this time, we received a lot of valuable information and feedback that helped us build this Web site to better serve magazine readers. We did not retain any customer data from this test.
MAGHOUND features three basic tiers of service: 3 magazine titles for $4.95 per month, 5 magazine titles for $7.95 per month, or 7 magazine titles for $9.95 per month. Each additional magazine above 7 is just $1.00 extra per month. If you choose a premium magazine, there is a small extra charge per month for that magazine. Approximately 10% of the magazines available are premium magazines and are clearly marked with a blue ribbon .
For each gift you purchase you have the opportunity to personalize your message and send an email announcement immediately or on a specified date in the future. You also have the option of printing the gift announcement so you can deliver it personally.
You can reactivate your MAGHOUND account by clicking on the "reactivate membership" link here.
Weekly magazines are typically published four times per month, although this number can vary depending on the publishing schedule. If you select a weekly publication, you will receive all weekly issues each week as they are published in a given month. You can select any combination of weekly and monthly magazines, and each counts as one magazine title in your account. Most weekly publications are listed as Premium Titles and include an extra monthly charge.
A MAGHOUND membership is very different from a traditional subscription. With a subscription, you commit to a specific magazine for a set duration and price. A MAGHOUND membership requires no such commitment. Instead, you're automatically charged on a monthly basis based on the number of individual magazines selected. You have the option to change or cancel your selections at any time- with no penalty or cancellation fee.
As an active MAGHOUND member, you will not receive direct mail from MAGHOUND; however, if you previously subscribed to a magazine, the publisher retained your name and contact information and may contact you. To protect your privacy, MAGHOUND shares member names with participating publishers for delivery purposes only, but member information is not added to each publisher's list of subscribers; therefore, the publisher of your magazine is not aware you are getting the magazine through MAGHOUND.
It's easy. You can change your payment information anytime from the Payment and Billing tab of your Membership page.
Gift memberships can be given in any dollar amount, starting at $20 and up to $250. Our Membership Pricing Guide provides recommendations based on average MAGHOUND memberships.
If you decide to cancel current subscriptions with other publishers so you can include them in your MAGHOUND account, you must contact those publishers directly. Unfortunately, we are not able to cancel subscriptions on your behalf.
Please ensure that the same magazine is not listed twice in your "My Magazines" list. If so, simply delete one listing and replace it with another magazine. Alternatively, you may have selected a magazine through MAGHOUND that you already subscribe to. If you have an existing subscription, you can go to "My Magazines" and choose a replacement magazine. If your subscription ends and you want to continue receiving that magazine, you can simply add it back to your MAGHOUND account at that time. 
Once you are a MAGHOUND member, you have the option to put your account on temporary hold for up to three months. We will notify the publisher as soon as we receive your request. Because of order processing lead times, please be sure to make your request well in advance to ensure the hold on your account takes place within your desired time frame.
MAGHOUND is dedicated to protecting the privacy of its customers. Please review our Privacy Policy whenever you choose.
MAGHOUND will make best reasonable efforts to accommodate mid-month account changes. For a detailed summary of current and future months, please refer to your 'Membership Overview,' where you can find the Approximate In-Home Date for all your selections along with the amount of your monthly charge.
Yes. All MAGHOUND gifts must be redeemed (not fully consumed) within one year from the date of purchase. If the gift that you purchased expires and has not been redeemed, you will be given the opportunity to reissue the gift or to apply it to your own account. You can also request a refund for unredeemed gifts by contacting Customer Care.
Absolutely, you can reach MAGHOUND customer care at 1-800-206-9095. An agent is available to assist you Monday-Friday, 7:00 a.m.-10:00 p.m.; Saturday, 8:30 a.m.-7:00 p.m.; and Sunday, 10:30 a.m.-7:00 p.m. (all times EST).
As a MAGHOUND member, you have the option to put your account on temporary hold for up to three months. However, in order to prevent delivery or postal service errors that could affect your account while you are away, MAGHOUND needs an advance notice of two calendar months, or approximately 60 days. MAGHOUND requires the same lead time when you are taking your account off hold as well. If you need to put your account on hold, click here.
Please visit our Contact Us page or you can email us at: maghound@customersvc.com for Customer Inquires publishers@maghound.com for Business and Publisher Inquiries press@maghound.com for Press Inquiries
If you do not want MAGHOUND to store your credit/debit card for future gift purchases, please contact Customer Care at 1-800-206-9095 for assistance with canceling your account and removing your card information from our system.
MAGHOUND is an exciting new online membership service that allows you to choose up to fifteen magazine titles- get them delivered to your home- and pay as you go with low monthly payments. You can change your selections whenever you wish, online, with a few easy clicks. There are no long-term commitments as with traditional subscriptions, and you can cancel anytime. Click here to start your 30-Day FREE Membership.
Not at this time, but MAGHOUND plans to add digital magazines in the future.
A credit card is required in the event that your gift membership amount only covers a partial month of service when your gift credit reaches a zero balance. Your card will be charged for the remaining amount for that month. For your convenience, your membership will automatically continue to avoid any interruption in your service. Of course, there is never a commitment to continue, you can cancel your membership at anytime.
There is no long-term commitment and no obligation to continue. If you are not satisfied with MAGHOUND for any reason, you may cancel your membership anytime, online, 24 hours a day, with no cancellation fees. Click here to start your 30-Day FREE Membership.
We're always looking for new magazines. Please email us at MaghoundBiz@customersvc.com
You can log into your account at any time and visit your Membership Overview to see how much of your gift you've used and how much you have left.
You can change your selection of magazines as often as you like. If a magazine that you opt to change has already been processed for the month, your change will take effect the following month. You'll always be informed when your new selections are expected to arrive.
Currently, MAGHOUND does not offer international versions of magazines.
Yes. If you receive a MAGHOUND gift membership and already have an account, simply click on the Redeem link in your email announcement or visit the Gift Center and enter your redemption code. After clicking Apply Gift, your monthly charges will automatically be deducted from your gift balance until your gift reaches a zero balance. At that point, we'll revert back to charging your credit/debit card on file.
No. Once you set up your MAGHOUND account and select your magazine titles, we will send you those same titles automatically each month until you change your selections.
When your gift credit reaches a zero balance we will automatically start charging your credit/debit card on file. It is possible that there will be one month where a portion of your charge will be applied to your gift credit and the remaining balance will be charged to your credit/debit on file. Remember, at any point you can visit your Membership Overview to see how much of your gift you've used and how much you have left.
With MAGHOUND, you can order up to 15 magazines per account. You'll benefit most from the incredible savings MAGHOUND offers if you select the total number of titles offered in each tier: 3 magazines for $4.95 per month, 5 magazines for $7.95 per month, or 7 magazines for $9.95 per month.
Yes. All new members get to enjoy their first month of magazines free upon redeeming your gift membership. After the free month, monthly charges will automatically be deducted form the gift credit until it reaches a zero balance.
Yes. You can order up to nine copies of the same magazine title per account.
The MAGHOUND membership will let you order up to 15 different magazine titles per account.
MAGHOUND allows you to specify the name of any person in your household on each magazine label. You can easily assign recipient names by clicking the pencil icon next to each magazine under My Magazines, or by clicking the Edit Recipient Name(s) link on the Personal Information page. You can log in to your account at any point to add or edit recipients in your household for any magazine title in your account.
Not at this time, but you can purchase a MAGHOUND Gift Membership for any non-member or existing member.
The MAGHOUND service month is the month when you receive a magazine issue in your home, while cover date is the month that's printed on the magazine cover. For example, a magazine with a cover date of November will frequently be delivered in the month of October. Your monthly membership charge corresponds to your service month.
No. With MAGHOUND you are never charged for postage and handling.
No, subscription contracts can only be canceled by you, the subscriber. As a third-party service, we do not have the authority to cancel on your behalf.
MAGHOUND offers many unique benefits that allow you to tailor your membership to your needs. Remember, you are never locked into any specific magazine. If you are unhappy with a magazine for any reason, you can always switch to another one on the My Magazines page. However, if you still wish to cancel your MAGHOUND membership, please click here.
MAGHOUND is a completely independent magazine service. Ordering through us does not affect any current subscriptions you may already have. So, if you order a magazine through us that you already subscribe to, you will receive a duplicate copy. If you do not wish to receive two copies of the same magazine, we suggest selecting a different magazine through MAGHOUND now so you don't disrupt your current subscription. Then, later on, you can add that magazine to your MAGHOUND account whenever you choose.
